Our programs have multiple modalities and can be delivered in classroom, virtually or online; allowing us to train from anywhere, to anywhere.
We pride ourselves on assessing your organizations unique circumstances and partnering with you to find the best training solution to satisfy your needs and take your teams to the next level.
With a comprehensive training solution, your people will be ready to sell more and service better. And that's more than training - that's a business initiative!
sales focused programs
We all know that selling is not like it used to be. More hoops to jump through. more buyers in the process and clients who expect even more from their service providers. Now more than ever, preparation and a consistent, methodical and structured approach is required to make the sale and build a long-term relationship to reach the customer in a way that inspires them to buy from you, buy from you repeatedly and buy from you for a long time.
*DYNAMIC CUSTOMER PRESENTATIONS This highly practical workshop is designed for salespeople who want to create an impact in their presentations to customers or prospects. Attendees will learn and develop highly effective presenting skills and techniques, supported by powerful video feedback, which will increase confidence and presentation techniques.
*PROFESSIONAL SALES NEGOTIATIONS™ Built on recent global research that identified the critical success factors associated with negotiation success today and into the future. Participants focus on planning for the own client negotiations, brainstorming options with peers and practicing negotiation strategies.
*EXECUTIVE IMPACT™ On this program you will learn, apply and practice building more effective persuasion strategies that make the most impact on each executive decision style.
*CONCEPTUAL SELLING® with PERSPECTIVE Provides you with a customer-focused collaborative planning process for anyone on your team who interacts with customers. CSwP® sets a framework and methodology for good customer interactions that either move an opportunity forward or improve the relationship.
*LARGE ACCOUNT MANAGMENT PROCESS Get your key players on the same page and have them focus collaboratively on goals and objectives. LAMP® provides a proven process and structure for sustainable success with key accounts and a customer-focused approach for long-terms strategy development.
*FUNNEL SCORECARD DESIGN & APPLICATION Provides sales organizations a method to quickly and systematically identify the best opportunities to pursue. This program offers the framework to make fact-based decisions to optimize resource allocation and time management.
*STRATEGIC SELLING® FUNNEL MANAGMENT Provides a way to examine individual sales funnels to recognize key actions to be taken by both the sales professional and the customer to help move opportunities through the funnel.
*COACHING FOR STRATEGIC SELLING® with PERSPECTIVE Gives leaders, managers, or mentors the skills and tools to help their teams apply SSwP® to win business.
*COACHING FOR CONCEPTUAL SELLING® with PERSPECTIVE This program develops subject matter experts who can provide ongoing coaching and reinforcement in the correct application of tools and concepts toward customer-focused interactions, resulting in higher quality information and actionable commitment from customers at the end of every sales meeting.
service focused programs
We believe that customer service should be a part of a company's DNA. It should be embraced across the entire organisation and embedded into it's culture. That's what retains your customer's business and grows your own. With our programs you'll learn to put the customer at the centre of everything you do. This lets you move beyond a singular service challenge and solve customer service for your company as a whole.
* Building Customer Loyalty
*Mastering Conversation Essentials
*Strengthening Customer Connections
*Navigating Challenging Situations
*Exploring Digital Communication
OUr last 7 years...
Figures based on January 2018 - October 2024